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Strange finder bug

I saw this one when doing a bit of Christmas music maintenance in the Finder.  As soon as I’d snapped the screenshot, it was gone.

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I know there must be a clever one-liner for this.. “Heavenly States,” music playing backward, Santa, Devils…

comment on this | posted in: Mac Music Overheard Troubleshooting

The “com.google.keystone.agent” file

The LaunchAgent file “com.google.keystone.agent.plist” is used to activate the Google Updater on each boot and every 2 hours while logged in.  The file is located here:

~/Library/LaunchAgents/com.google.keystone.agent.plist

Pretty sneaky to slip it in as a LaunchAgent without notifying the end-user, but hey- it gets the job done.  I’d guess that Keystone was the internal code name for the product.

comment on this | posted in: Mac Tips Troubleshooting Unix

Fixing Transmit favorites sync

Today, I noticed that my Transmit favorites were not properly syncing across computers.  Upon closer inspection, one machine did not have the “Transmit Favorites” entry in the MobileMe PrefPane. 

I fixed this by unregistering, then re-registering the sync client using the following two commands.

~/Library/Application\ Support/Transmit/TransmitSync.app/Contents/MacOS/TransmitSync—unregisterClient

~/Library/Application\ Support/Transmit/TransmitSync.app/Contents/MacOS/TransmitSync—registerClient

comment on this | posted in: Mac Tips Troubleshooting Unix

From the jokers at Apple Support: How to clean your Mighty Mouse

The ever knowledgeable jokers at Apple Support have posted: “How to clean your Mighty Mouse.”

My favorite line: “Although your Mighty Mouse never needs to be fed or watered, you may occasionally find that you need to clean it.”

Personally, I’d recommend a techno soundtrack for the somber video and a nice one liner to finish: “Make sure to watch for mice who’ve soiled themselves.”

comment on this | posted in: Mac Troubleshooting

Solution to Quark 8.0 not able to print

Our team struggled for days on this one. We purchased Quark 8.0 and found that we were not able to print from the app under MacOSX 10.5.5.  Print jobs were submitted and just never came out of the printer.  No error messages whatsoever.

The solution was to download and install a Quark-supplied patch (intended for Quark 7 and MacOS 10.5.4).

After installation, restart your machine and try to print from QuarkXPress 8.

A few other troubleshooting tips (that actually weren’t necessary in our setup):

1)    Navigate to the File>>Print>>Printer window
2)    Go to the Tab at the center of the window and choose “Paper Handling”
3)    Check the “Scale to fit paper size” option.
4)    Now try printing and it would print.

Also, you can try going to file -> print in QuarkXPress and choose the “Advanced” option in the print window, then choose the post script level as 2 as well as 3 to print from QuarkXPress 8.

Thanks, Beth.

comment on this | posted in: Mac Tips Troubleshooting

AppleJack In-Depth

Dan Frakes has a nice writeup on AppleJack 1.5 as part of MacWorld’s Mac Gems series.

comment on this | posted in: Mac News Troubleshooting Unix

Nice error, Roxio

Is 5GB of ram not enough for you, Toast 9?

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(2) comments | posted in: Mac Troubleshooting

.cdr = .iso

It took me one search too many to figure out that .cdr or Apple’s DVD/CD Master disc image format is the same as the common .iso format.  No conversion is necessary- just a simple rename.

comment on this | posted in: Mac Tips Troubleshooting

AppleJack Released for Leopard

My favorite system maintenance tool, AppleJack, has finally been released for Leopard.

AppleJack down and dirty, but user-friendly troubleshooting tool for Mac OS X.  It runs in Single User Mode and runs as a menu-based app for ease of use.  This allows you to troubleshoot a computer even when the GUI isn’t available and without using a boot CD. 

comment on this | posted in: Mac News Troubleshooting Unix

Settings for Microsoft Office: Mac 2008 Compatibility

Many users are having compatibility problems with the latest version of Microsoft Office.  This version introduced a new file type for the first time in 11 years.  These new documents can only be natively opened by the latest version of Office on both Mac and Windows.

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My recommendation is to “save down” to the older version in order to minimize problems with sharing files with other users.

Below are instructions for doing this in each of the Office 2008 applications.


In Word:
———————————————
Go to the “Word” menu
Choose “Preferences”
Click “Save”
And in the “Save Word files as:” dropdown, choose Word 97-2004 Document (.doc)
Finally, click “ok”

In Excel:
———————————————
Go to the “Excel” menu
Choose “Preferences”
Click “Compatibility”
And in the “Save files in this format:” dropdown, choose Excel 97-2004 Document (.xls)
Finally, click “ok”

In PowerPoint:
———————————————
Go to the “PowerPoint” menu
Choose “Preferences”
Click “Save”
And in the “Save PowerPoint files as:” dropdown, choose PowerPoint 97-2004 Document (.ppt)
Finally, click “ok”

comment on this | posted in: Mac Tips Troubleshooting
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